FAQ: Frequently Asked Questions

Who are we?

Rumelia Capital is a premium binary option trading platform, designed to provide all of our clients with an accessible, streamlined trading experience. You can learn more about us by going to our About Us section.

What are binary options?

Binary options offers investors the opportunity to make a profit by correctly predicting whether an asset, or asset pair, will increase or decrease within a predetermined time period. The return of a successful investment is a fixed percentage, which is why binary options is also referred to as fixed return options (FROs).

How are binary options different from the traditional financial market?

Unlike the stock market, which has high trading fees and limited investment returns, binary options does not involve trading fees, and returns can range from 60%-85%. Rumelia offers simple options that only involve a few steps; investors merely need to correctly predict the movement of the underlying asset(s). Our experienced analysts are available to offer guidance and training, providing traders with a simple alternative to the complexities of the traditional financial market.

What are the average returns for binary options?

The returns for binary options are predetermined as a fixed percentage of the initial investment. Typically, returns range from 60-85%.

How secure is trading with Rumelia Capital?

At Rumelia Capital, the security of our clients’ sensitive data is paramount. We use the internationally recognized security system SSL (Secure Sockets Layer) that automatically encrypts all online credit card payments. If your browser does not support this system, you will receive an immediate notification.

Do I need to download special software?

No, Rumelia Capital is a completely web-based platform. All you need is an internet connection.

What do the colors on the scrolling feed mean?

Green means that the the price of an underlying asset is higher; red means that the price is lower.

What is an underlying asset?

An underlying asset is any financial asset that constitutes the basis for creating an option. Rumelia Capital offers the following four types of underlying assets:

  • Currency Pairs, which express the value of one currency against another currency, such as the US dollar against the Japanese yen (USD/JPY) or the euro against the British pound (EUR/GBP).
  • Stocks, which represent shares of a company such as Coca-Cola, Apple, and HSBC.
  • Commodities, which are Earth-based resources such as oil, gold, and wheat.
  • Indices, which denote the economic state of the market by measuring a bundle of stocks. Examples of indices are the Nasdaq composite, the Dow Jones industrial average, and the Nikkei 225 index.

Which assets does Rumelia Capital offer?

For a detailed list of all of our available assets, please refer to our Asset Index.

Where can I see the trading hours of each asset?

You can find the expiry time of an asset by checking the Asset Index page or the Expiry Rate page.

What time does Rumelia Capital go by?

Rumelia Capital goes by Greenwich Mean Time (GMT), which is the standard time zone for global markets.

Are my profits taxable?

It is your responsibility to research the tax laws of your place of residence. Please contact the office of your local tax jurisdiction for more information.

What is Rumelia Capital’s trading bonus policy?

For information about our bonus policy, please refer to our Bonus Terms and Conditions or speak with your personal account manager.

How can I register?

  1. Click on the Open Account tab on the homepage.
  2. Fill in the required details.
  3. Click “Submit”.
  4. You will receive a verification email. Click the link where indicated.
  5. You’ve just completed the registration process. Welcome to Rumelia Capital!

Is there a registration fee?

No, there is no registration fee.

Do I have to deposit money for registration?

No, you do not have to deposit or provide any credit/debit card details when you create an account with Rumelia Capital. However, you will need to make a deposit in order to begin trading.

I have problems with the registration process. What should I do?

If you have any problems with registration, our world-class Support Team is available to assist you 24/7! You can contact us by email, phone, or live chat. Please refer to our Contact Us page for more details.

Why do I need to submit verification documents?

Verification documents are necessary in order to comply with international anti-money laundering regulations. Your account must be fully verified in order to be eligible for a bonus or withdrawal, or to activate a deposit.

Which verification documents are required?

Please email photographs/scans of the following documents to compliance@rumeliacapital.com:

  • Picture ID: A government-issued ID (front and back), such as a driver’s license, official ID card, residency card, or Passport.
  • Proof-of-Address: A utility bill or bank statement that was issued within the last 3 months. This document must display your full name, address, and the date.
  • Credit/Debit Card: Front and back photos of the credit/debit card used to deposit (if applicable). For your security, please cover the middle 8 digits on the front of the card, leaving only the first and last 4 digits visible. On the back of the card, please cover the CVV number, leaving the signature visible.
  • Credit Card Authorization Form: This form must be printed and signed by hand.

What currencies can I use for trading?

You can open an account in US dollars (USD), euros (EUR), pounds (GBP), Australian dollars (AUD), or Canadian dollars (CAD). Please note that once you have completed registration, you cannot change your currency selection.

Which payment methods can I use to deposit?

Deposits can be made via credit/debit card (Visa or Mastercard), bank wire, Giropay, Boleto, Sofort, or Neteller. Please see our Banking Page for details.

How do I deposit funds?

In order to make a deposit, please do the following:

Credit or Debit

  • Click on the Deposit tab at the top of your trading account.
  • Select Credit Card.
  • Fill in the required information.
  • Click Apply to approve the transaction.

Wire Transfer

  • Click on the Deposit tab at the top of your trading account.
  • Select Wire.
  • You will be provided with Rumelia Capital’s wire details.
  • Copy the bank account details provided, using the IBAN no. according to the currency of your trading account to avoid currency conversion.
  • Provide a copy of your wire transfer confirmation to compliance@rumeliacapital.com
  • Wait approximately 5 business days for your wire transfer to appear in your trading account.

Credit or Debit

  1. Click on the ‘Deposit’ tab at the top of your trading account.
  2. Select ‘Credit Card’.
  3. Fill in the required information.
  4. Click ‘Apply’ to approve the transaction

Wire Transfer

  1. Click on the ‘Deposit’ tab at the top of your trading account.
  2. Select ‘Wire’.
  3. You will be provided with Rumelia Capital’s wire details.
  4. Copy the bank account details provided, using the IBAN no. according to the currency of your trading account to avoid currency conversion.
  5. Provide a copy of your wire transfer confirmation to compliance@rumeliacapital.com
  6. Wait approximately 5 business days for your wire transfer to appear in your trading account.

Alternative Methods

Please contact your personal account manager, or our Customer Support Team at support@rumeliacapital.com for more information.

What is the minimum deposit amount?

The minimum deposit amount is 250 USD/EUR/GBP/CAD/AUD.

What is the maximum deposit amount?

There is no maximum deposit amount. However, additional identification procedures may be requested for larger deposits.

What is a swift code?

A SWIFT code is an identification code that a bank branch uses when transferring funds between banks. Please contact your financial institution to inquire about its SWIFT code. If your bank’s SWIFT code is only 8 digits, please add XXX to the end.

How can I make a withdrawal?

You can make a withdrawal from your trading account via credit/debit card or wire transfer. In order to place a withdrawal request, please do the following:

  1. Click on ‘My Account’.
  2. Click on the ‘Withdrawal’ tab.
  3. Enter the desired withdrawal amount.
  4. Click ‘Submit’.

Please note that it may take up to 7 business days for Rumelia Capital to process your withdrawal request. If your trading account is not fully verified, your request will be nullified.

Which withdrawal methods are available?

Withdrawals are available via credit/debit card, bank wire, or alternative methods. Please see our Banking Page for details.

Is it possible to cancel a withdrawal?

You are welcome to cancel a pending withdrawal request at any time. In order to cancel the request, please contact us via phone or email.

What is the minimum withdrawal amount?

The minimum withdrawal amount is 100 USD/EUR for a credit/debit card, or 200 USD/EUR for a wire transfer.

How can I edit my personal information?

You can go to ‘My Account’ to edit your personal details.

How can I contact you?

Our Support Team is available 24/7, and can be reached via live chat, phone, or email. For Rumelia Capital’s contact details, please refer to our Contact Us page.

How can I close my account?

In order to close your account, please contact your personal account manager. You can also send a written request to support@rumeliacapital.com.

What do I do if I forget my password?

If you have forgotten your password, please click on Forgot Password under the login bar at the top of the page. A new password will be sent to you via email. If you do not remember your user name, please contact our Support Team at support@rumeliacapital.com

Where can I view my account balance?

Your account balance is displayed in the top righthand corner of your trading account. You can also view your balance by clicking on ‘My Account’ at the top of the page.

Where can I view my transaction history?

You can view a list of your previous transactions by clicking on ‘My Account’ at the top of the page.

Where can I view my trading portfolio?

You can view your complete trading history by clicking on the ‘Portfolio’ tab in your trading account.

How can I submit a complaint?

Please submit any complaints to support@rumeliacapital.com.

Why am I unable to trade?

If you are unable to trade, it may be due to one of the following reasons:

  • You have insufficient funds in your trading account. You can check your account balance at the top righthand side of your trading account.
  • You have chosen an asset that is currently outside of market trading hours.
  • You are using a browser that does not support Rumelia Capital. Please note that our platform runs best on Google Chrome.

Please contact our Support Team if you are unable to trade or are experiencing difficulties logging into your Rumelia Capital trading account.

Why can’t I see an asset?

Assets are located in the dropdown menu on the trading page. You can find out the trading hours of each asset by checking the Asset Index page or the Expiry Rate page. If you have further questions, please contact our Support Team or your personal account manager.

How can I make a trade?

Once you have funded your trading account, you can make a trade in 5 simple steps:

  1. Select an asset or currency pair.
  2. Select the expiry time.
  3. Choose the amount you would like to invest.
  4. Choose “Call” if you believe that the asset’s price will rise by the expiry time; choose “Put” if you believe that the asset’s price will fall by the expiry time.
  5. Click ‘Confirm’ to place your trade.

What is the maximum investment amount per trade?

The maximum investment amount is 500 (in your currency) for 60 or 90 second trades. For all other time frames, the maximum investment amount is 3,500 (in your currency).

What is the minimum investment amount per trade?

The minimum investment amount is 5 (in your currency) for 60 or 90 second trades. For all other time frames, the minimum investment amount is 25 (in your currency).

What is a “Call” Option?

A call option signifies that you predict the value of an underlying asset to increase.

What is a “Put” Option?

A put option signifies that you predict the value of an underlying asset to decrease.

What does it mean when an option expires “in the money”?

When an option expires as you predicted, that is referred to as being “in the money”. When your option expires in the money, you will make a return of 60-85%.

What does it mean when an option expires “out of the money”?

When an option does expire as you predicted, that is referred to as being “out of the money”.

What return will I get in case of a successful investment?

Rumelia Capital offers returns of 60-85%

What are the rates displayed in the trading boxes?

The displayed rates are the quoted prices of the underlying assets. These rates are based on live feeds from Reuters. Please note that rates displayed by Rumelia Capital may not reflect exact market prices; they may vary up to a few pips.

What is the expiration rate?

The expiration rate is the price of an asset at the time of expiry. This rate determines whether an option has expired in or out of the money.

What is the expiration time?

The expiration time reflects the date and time when an option expires.

Why do the rates continue to change before I make a decision?

Market fluctuations can occur every second. Our automatic pricing engine is driven by market fluctuations, and displays rates as they change in real-time. Our technology captures rates as accurately as today’s technology allows; however, it is possible for rates to vary by up to a few pips.

What is Rollover?

If your option is about to expire out of the money, but you are convinced that the market will move to your advantage, you can use the Rollover feature to delay the expiration time. To do so, the following conditions must be fulfilled:

  • The option is still open and has more than 3 seconds until it expires.
  • The initial investment amount must be increased by 30%.
  • The position needs to be out of the money at the time that the Rollover is activated.
  • Rollover cannot be applied to the last trade of the day.
  • Rollover can only be used once per trade.

What is Double Up?

If your option is about to expire and you feel confident about your position, you can use the Double Up feature to double your investment. The conditions of the trade will not change, but the strike rate will be updated to reflect the asset’s price when the Double Up feature is activated. Effectively, you can create a new trade with the potential to double your profits.

What does “option suspended” mean?

If you have selected an asset that is currently unavailable, you will receive an Option Suspended notice.

What happens if the strike rate is the same as the expiry rate?

If your strike rate is equal to your expiry rate, your trade will be considered null and void, and you will receive your initial investment back.

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